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The Importance of Empathy in Healthcare

By Admin | November 15, 2017

Dr. Adrienne Boissy, chief experience officer of Cleveland Clinic Health System, believes empathy plays a huge part in patient care.

Boissy runs empathy training at the Cleveland Clinic, coaching healthcare providers on how to better interact with patients and their caregivers. Her background is in bioethics and neurology, and she also wants to focus on how emerging technologies can help hospitals and clinics improve the patient and caregiver experience.

US News and World Report interviewed Boissy about her role at the Cleveland Clinic and how to better interact with patients.

Read the interview with Dr. Adrienne Boissy from US News and World Report: “Cleveland Clinic's Boissy: Empathy Is Key to Patient Experience.”

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